Refund policy

01 Full refund

If an order cannot be started, it is refunded in full. This covers services that turn out to be unavailable for your target, orders that sit in the queue beyond a reasonable window, and any order we cancel ourselves.

Refunds go back to the original payment method. Store credit is offered as an option, never as a substitute.

02 Partial refund

If delivery starts but cannot be completed, you are refunded for the undelivered portion, calculated at the per-unit rate you paid. We do not round this in our favour.

Partial refunds are processed automatically once an order is marked as incomplete. You do not need to request one.

03 Not refundable

Orders delivered correctly to the handle or link you submitted, including where that handle was entered incorrectly. Check the destination before paying — delivery cannot be redirected once started.

Normal attrition after a full delivery. Counts can settle downward as platforms deduplicate or accounts deactivate; that alone is not a refund ground once the ordered quantity has been delivered.

Orders where the target was made private, deleted, restricted or otherwise made unreachable partway through delivery, or where the username was changed mid-delivery, to the extent delivery had already been completed.

Orders affected by a competing campaign on the same target from another provider at the same time.

Free credits, promotional balances and complimentary units. Dissatisfaction with the downstream effect of an order. We guarantee delivery of the units you bought; we cannot guarantee what a platform does with them afterwards.

Orders placed in breach of the terms of service.

04 How to request one

Contact support with your order ID and a short explanation. Refund decisions are made within 24 hours and the money leaves our account the same day it is approved.

Depending on your bank or payment method, funds typically appear within a few business days. Some institutions take up to seven to ten business days to post the credit.

05 Chargebacks

Please contact us before filing a chargeback or payment dispute. Nearly every case is resolved faster directly, and a chargeback on a delivered order may result in future orders being declined, remaining delivery being withheld, and our delivery records being submitted to the payment provider.

By placing an order you confirm that you understand what you are purchasing and that you will not file a fraudulent dispute. This does not affect your legal rights where a genuine issue exists.